General Information
The Primo Oval XL 400 is one of our most popular ceramic grills, and no wonder. It offers the largest cooking area and the patented oval shape creates extremely high cooking efficiency and accessibility. Grill, bake, roast or smoke any food. Made for grillers and barbecuers who share our passion for great food.
- Patented Oval Shape
- Premium-Grade Ceramics
- Reversible Cooking Grates
- Optional Rack System & Accessories
All-In-One
We developed the Primo All-In-One Series with convenience in mind. Our vision behind the product is to offer a selection of grills that are ready to grill with minimal setup out of the box. The All-In-One Series is the most economical way to own some of our most popular accessories, and is available with four of our ceramic grills. Go from box to barbecuing in just minutes!
- Fully Assembled Grill
- Durable Fold-Down Side Tables
- Grate Lifter
- Cradle with Locking Casters
- Ash Tool
- Heat Deflectors, Deflector Plate Racks & Firebox Divider
Grill Head Specifications
| Width (Max) | 28 in |
| Height | 27.5 in |
| Depth | 21.5 in |
| Grill Weight | 230 lbs |
| Cooking Area | 400 sq in |
| Optional Rack System | 280 sq in |
| Total Cooking Area | 680 sq in |
| Cooking Grid | 18.5" x 25" |
| Temperature Range | 200°—750°F+ |
About Primo Ceramic Grills
Primo is the Only Ceramic Grill Made in the USA. 4 out of 5 Americans prefer products made in the USA*, so it’s easy to see why Primo is one of the most popular grills over its imported counterparts.
Patented Oval Design. The unique oval shape offers exceptional cooking efficiency and true two zone cooking. Two distinct cooking zones allows you to grill and roast simultaneously. Round ceramic grill companies can make the claim, but Primo is the only one that delivers.
Grill, Bake, Roast, or Smoke All on the Same “Grill”. Primo ceramic grills work like a grill, an oven, a roaster, and a smoker. Simply choose a cooking configuration to meet your needs and cook any recipe...from steaks to bread to beef brisket.
Primo Offers Amazing Flavor. The combination of the ceramic shell and 100% natural lump charcoal creates juicier food and true wood-fired flavor. Enjoy mouthwatering and delicious food that gas and metal grills just can’t offer.
Documentation Downloads
Primo Oval XL 400 Spec Sheet
Primo Oval XL 400 Cut Out Sheet
Owner's Manual
Product Brochure
Quick Start Guide
Starter Guide
Return & Refund Policy
You have 60 days from the date of delivery to request a return by completing a Return Merchandise Authorization (RMA) form. The form must be filled out completely and include photos of the item(s).
Return Guidelines
- Approval Required: All returns must be approved by BBQ Source Pro before being sent back.
- Condition: Items must be in new, unused, and re-sellable condition and returned in their original packaging.
- Restocking Fee: A 20% restocking fee applies to all eligible returns.
- Validity: Approved RMAs are valid for 60 days. If not returned within that period, the RMA will expire.
Special Cases
Damaged Items (Refused on Delivery):
If you refuse delivery due to damage, an RMA is not required. The carrier will return the product to BBQ Source Pro and initiate a freight claim. Please contact us immediately at support@bbqsourcepro.com so we can arrange a replacement or issue credit.
Manufacturer Warranties:
Some warranty claims may need to be handled directly with the manufacturer. In such cases, BBQ Source Pro will help coordinate and provide the RMA and required shipping documents.
Credits:
An RMA does not guarantee a credit. Credits are reviewed on a case-by-case basis. Items returned in damaged or unsellable condition will not be credited.
Non-Returnable Items
- Special-order or custom items: Cannot be canceled or returned.
- Obsolete or discontinued products: Not eligible for return.
- Used products: Items that have been installed or burned are not returnable.
Important Notes
Returns must be shipped in a way that prevents damage. BBQ Source Pro is not responsible for items that arrive damaged.
Products returned in unsellable condition or after the 60-day RMA window will not be eligible for credit or a new RMA.
Questions?
Reach out to us at support@bbqsourcepro.com — we're here to help.