Privacy policy

Last updated: December 9, 2025.

BBQ Source Pro operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). The Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

By using or accessing the Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with the Services and applicable law, we may collect:

Contact details: Name, billing and shipping addresses, phone number, and email.
Financial information: Credit/debit card numbers, bank account information, payment confirmation, and transaction details.
Account information: Username, password, preferences, and settings.
Transaction information: Items viewed, added to cart or wishlist, purchases, returns, exchanges, and cancellations.
Communications: Customer support inquiries or other messages you provide.
Device information: Device, browser, network connection, IP address, and unique identifiers.
Usage information: How and when you interact with the Services.

How We Collect Personal Information

We may collect information:

Directly from you: When you create an account, purchase products, communicate with us, or otherwise provide information.
Automatically: Via cookies, pixels, and other tracking technologies when you use our Services.
From service providers: Shopify and other third-party providers that enable the Services.
From partners or third parties: When they share information with us about your interactions with our Services.

How We Use Your Personal Information

We use personal information for the following purposes:

Provide, Tailor, and Improve Services: Process payments, fulfill orders, manage accounts, facilitate returns/exchanges, enable product reviews, and provide personalized shopping experiences.
Marketing and Advertising: Send promotional communications and display targeted advertisements online.
Security and Fraud Prevention: Authenticate accounts, secure payments, detect and investigate fraud, and maintain service integrity.
Communications: Respond to inquiries, provide customer support, and maintain our business relationship.
Legal Reasons: Comply with laws, respond to legal requests, enforce policies, and protect our rights.

How We Share Personal Information

We may share your information with:

Service providers: Shopify, IT, payment processing, shipping, fulfillment, analytics, and customer support providers.
Business and marketing partners: For advertising and marketing services, in accordance with their privacy policies.
With your consent or direction: To ship products, enable social media features, or process transactions.
Affiliates: Within our corporate group for legitimate business purposes.
Legal or business transactions: Such as mergers, acquisitions, bankruptcy, or to comply with legal obligations.

Shopify and Third-Party Services

Our Services are hosted and supported by Shopify. Shopify collects and processes personal information on our behalf to provide and improve the Services. Certain Shopify features may combine data from your interactions with our store and other merchants to offer enhanced services. For more information, see Shopify’s Privacy Policy

Our Services may include links to third-party websites. We are not responsible for the privacy practices, accuracy, or content of such sites.

Children

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us to request deletion.

Security and Data Retention

We take reasonable measures to protect your information, but no system is 100% secure. Avoid sending sensitive information over unsecured channels.

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights including:

Access / Know: Request the personal information we hold.
Delete: Request deletion of personal information.
Correct: Request corrections to inaccurate data.
Portability: Request a copy of your data or transfer it to another service.
Opt out of Sale/Sharing for Targeted Ads: Depending on applicable laws, opt out of sharing for targeted advertising. Use the Global Privacy Control or our opt-out links.
Communication Preferences: Opt out of promotional emails at any time.

We will not discriminate against you for exercising these rights. Verification of your identity may be required. Authorized agents may submit requests on your behalf with proof of authorization.

Complaints

You may contact us with complaints about our privacy practices. Depending on your location, you may also have the right to appeal or lodge complaints with a local data protection authority.

International Transfers

We may transfer and process personal information outside your country. Transfers from the EEA or UK rely on recognized mechanisms such as Standard Contractual Clauses unless the destination country provides adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, legal requirements, or operations. The updated policy will be posted on this website with a revised “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your rights support@bbqsourcepro.com.