Shipping policy

Effective Date: December 15, 2024

At BBQ Source Pro (“we,” “us,” or “our”), we are committed to providing a transparent and seamless shipping experience. This Shipping Policy explains how we handle orders, shipping, delivery, and related concerns.

Shipping Destinations

We currently ship to:
United States of America only

Note: International shipping is not available at this time.

Shipping Costs

Domestic Shipping (USA):

Free shipping on most orders over $49.99.
Certain brands and products may be excluded.
Meadow Creek products require a custom freight quote that must be approved before the order can be processed.

No Hidden Fees:

All shipping costs are calculated and displayed at checkout.
Taxes, fees, and shipping charges are included upfront.

Order Processing Time

Processing:

Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or public holidays are processed the next business day.

Large or Freight Orders:

Orders that are large, heavy, or oversized may be shipped via LTL (Less-Than-Truckload) freight.
Freight orders may require scheduling for delivery and additional handling time.
Customer may be contacted to confirm delivery details, including liftgate or appointment requirements.

Estimated Delivery Time

Domestic Shipping (USA):

Standard Shipping: 3–5 business days
Expedited Shipping: 1–2 business days
LTL Freight Shipping: 5–10 business days (varies by carrier and delivery location)

Important Notes:

Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.
Signature may be required for high-value or freight shipments.

Shipping Methods & Carriers

Reliable Carriers:

UPS & FedEx for standard packages
LTL Freight carriers for large or heavy items
We partner with trusted carriers to ensure safe delivery.

Shipment Tracking:
Tracking information is provided via email once your order ships.

Insurance:
Shipments are insured against loss or damage. Contact us immediately if issues occur.

Order Tracking

How to Track Your Order:

After shipment, you will receive an email with:
- Tracking number
- Carrier name
- Link to track your package

Assistance:
For tracking questions, contact Customer Service at support@bbqsourcepro.com

Delivery Issues

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, contact support@bbqsourcepro.com
Lost packages:
- Verify your shipping address.
- Check with neighbors or building management.
- Contact us for further assistance.

Damaged Packages

Reporting: Take photos of the damaged items and packaging, then contact us within 48 hours at support@bbqsourcepro.com
Resolution: We will arrange a replacement or refund as appropriate.

See our Freight Claims Policy for full details.

Missing Items

Report missing items within 7 days of delivery.
Include your order number and details of the missing items.
Resolution may include sending replacement items or issuing a refund.

Returns & Refunds

Eligibility:

Most items may be returned within 30 days of receipt.
Custom-made orders are non-returnable and non-refundable.

Condition for Returns:
Items must be unused, undamaged, and in original packaging.

Return Shipping Costs:

Customer-responsible unless the item is defective or not as described.
Company-responsible if the return is due to our error.

Refunds:

Processed within 14 days of receiving returned items.
Refunds are issued to the original payment method.

See our Return & Refund Policy for full details.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, we will contact you to arrange reshipment.
Additional shipping fees may apply.

Contact Information

Customer Service:
Email: support@bbqsourcepro.com
Phone: (440) 537-7219

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time.
Changes take effect immediately upon posting on our website.
Please review this policy periodically.