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Freight Claims

Effective Date: December 15, 2024

At BBQ Source Pro, all freight-related claims must be reported within 48 hours of delivery. This strict deadline ensures carriers and manufacturers can be held accountable. Claims submitted after 48 hours will not be accepted.

Important: Always sign all Bills of Lading (BOLs) with the phrase “Upon Final Inspection.” Never sign clean, even if the shipment appears undamaged.

General Guidelines

  • 48-Hour Rule: All claims for damaged, missing, or incorrect items must be submitted within 48 hours of delivery.

  • Evidence Required: Clear photos of the shipment, packaging, and damaged product must be provided.

  • Refusing Damaged Shipments: If the shipment is visibly damaged, refuse delivery to automatically start the freight claim process.

Delivery Inspection Checklist

Upon delivery, please:

  • Verify the Shipment:

    • Confirm it’s your order.

    • Record the PRO/Tracking number.

    • Refuse delivery if the shipment isn’t yours.

  • Inspect & Count Products:

    • Verify quantities and part numbers against the packing list.

    • Notate any missing or incorrect items on the BOL.

  • Check for Damage:

    • Refuse shipment if visible damage exists.

    • If minor damage is present but product appears intact, accept shipment only if damage is clearly noted on the BOL and signed “Upon Final Inspection.”

  • Document Everything:

    • Take photos of all damage.

    • Keep damaged product in original packaging for carrier inspection.

  • Notify BBQ Source Pro:

Visible Damage

  • Refuse Shipment: Refusing damaged items starts the freight claim process.

  • Accepting with Damage: Only if noted on the BOL and signed “Upon Final Inspection.”

  • Photos Required: Take clear pictures of damaged items and packaging.

  • Carrier Inspection: Keep products in original condition until inspected.

Concealed Damage

  • Inspect Within 48 Hours: Open and inspect all products immediately after delivery.

  • Document & Report:

    • Take photos of packaging and damaged product.

    • Sign BOL “Upon Final Inspection.”

    • Submit a freight claim within 48 hours.

Partial Shipments

  • Carriers may allow acceptance of undamaged portions of multi-pallet shipments.

  • Clearly notate what is damaged, accepted, and refused on the BOL.

  • Notify customer service immediately.

Missing or Incorrect Items

  • Notate missing or wrong items on the BOL.

  • Email support@bbqsourcepro.com within 48 hours.

  • If reported on time, BBQ Source Pro will:

    • Ship missing items, and/or

    • Arrange return of incorrect items

Signature Requirements

  • Always sign BOL “Upon Final Inspection.”

  • Do not sign clean, even if the packaging looks intact. Signing clean may prevent carriers from honoring claims.

Summary of Required Actions

  1. Inspect shipments at delivery.

  2. Refuse damaged shipments when possible.

  3. Sign BOL “Upon Final Inspection.”

  4. Take photos of any damage.

  5. Open and inspect all products within 48 hours for concealed damage.

  6. Submit freight claim within 48 hours to support@bbqsourcepro.com

  7. Retain all original packaging for inspection by the carrier or our team.

Important Notes

  • Claims submitted after 48 hours will not be honored.

  • If the driver does not allow inspection or refuses notation on the BOL, do not sign and contact customer service immediately.

  • Customers are responsible for documenting all damage and submitting claims in the required time frame.