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Terms of service

Effective Date: December 15, 2024.

Welcome to BBQ Source Pro (“we,” “us,” or “our”). By accessing or using our website, bbqsourcepro.com (“Site”), or purchasing products from us, you agree to be bound by these Terms of Service (“Terms” or “TOS”), including all policies referenced herein.

If you do not agree with these Terms, you may not use our Site or Services.

Overview

This Site and all associated services and content are provided by BBQ Source Pro, conditioned upon your acceptance of these Terms.

New products, features, or tools added to the Site will also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting changes on the Site. Your continued use constitutes acceptance of any updates.

Our Site is hosted on Shopify Inc., which provides the eCommerce platform for our online store.

Eligibility

By using this Site and purchasing products, you represent that you are at least 18 years old and legally able to enter into contracts.

Online Store Terms

  • You may not use our products or the Site for illegal purposes.

  • You may not transmit viruses, malware, or malicious code.

  • Violation of these Terms may result in refusal of service or cancellation of your order.

Product Information & Availability

  • Certain products may be available exclusively online and may have limited quantities.

  • Product images are for illustrative purposes; actual product colors and details may vary.

  • Product prices, availability, and descriptions are subject to change without notice.

  • We may limit the quantity of any product per customer or per order.

  • Large or oversized orders may ship via LTL Freight and may require scheduling, liftgate service, or additional handling fees.

Accuracy of Billing & Orders

  • We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent or reseller activity.

  • It is your responsibility to provide accurate shipping and billing information.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping & Delivery

  • Shipping times and costs are detailed in our Shipping Policy.

  • Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances outside our control.

  • Some large or freight items may require appointment delivery.

Returns & Refunds

  • Returns are governed by our Return & Refund Policy.

  • Custom-made orders are non-returnable and non-refundable.

  • Customers are responsible for return shipping unless the item is defective or the return is due to our error.

Prohibited Uses

You may not use the Site or purchase products for:

  • Illegal purposes or in violation of laws

  • Transmitting viruses or malware

  • Interfering with Site operations or security

  • Fraudulent or deceptive purposes

Violation may result in order cancellation or refusal of service.

Disclaimer of Warranties; Limitation of Liability

  • Products and Services are provided “as is” and “as available.”

  • We do not guarantee uninterrupted service or error-free operations.

  • We are not liable for any damages, including lost profits, lost data, or incidental or consequential damages, arising from your use of the Site or products.

  • Some jurisdictions do not allow certain limitations of liability; these may not apply to you.

Indemnification

You agree to indemnify and hold harmless BBQ Source Pro, its affiliates, and representatives from any claims or damages arising from your violation of these Terms or applicable law.

Termination

  • We may refuse or cancel orders at our discretion.

  • Obligations incurred prior to termination survive.

Governing Law

These Terms are governed by the laws of the United States of America.

Dispute Resolution

  • Disputes will first be addressed through Customer Service.

  • Unresolved disputes may be settled via binding arbitration in accordance with U.S. law.

  • Customers waive the right to class-action lawsuits or jury trials for disputes arising from these Terms.

Changes to Terms

We may update these Terms at any time by posting changes on the Site. Continued use constitutes acceptance of changes.

Contact Information

For questions regarding these Terms, please contact us at support@bbqsourcepro.com