Refund policy

Last updated: October 18, 2026

By placing an order, you agree to this Refund Policy and our Brand-Specific Return Policy. If they conflict, the brand-specific policy controls.

Returns (all brands except final-sale brands)

• Request a return within 30 days of delivery by emailing support@bbqsourcepro.com. Every return needs our written approval and a Return Merchandise Authorization (RMA) number before it ships. Returns sent without an RMA will be refused.
• Items must be new, unused, uninstalled, and in the original packaging with all parts, manuals and tags.
• A 25% restocking fee applies to every approved return.
• The customer pays all return shipping and arranges the return. Items must be packed to prevent damage; we are not responsible for damage in return transit.
• If your order shipped free, the actual outbound shipping cost we paid is deducted from your refund.
• We inspect every return. Items that arrive used, installed, damaged, incomplete or not in resalable condition may be refunded only in part, or not at all, and may be sent back at your expense.
• Approved refunds are issued to the original payment method within 10 business days after inspection.

Final sale (no returns)

• Meadow Creek, Cotton Gin Smokers, Old Country BBQ Pits and Tribal Fire Grills products are custom-made or built to order and are final sale. So is any special-order, custom or made-to-order item from any brand. These cannot be canceled, returned, exchanged or refunded, except for manufacturer defects (covered by the manufacturer's warranty) or shipping damage reported under our Freight Claims Policy.
• Also non-returnable: used or installed products, products that have been burned or altered, and discontinued or clearance items.

Refused deliveries

• Refusing an undamaged delivery is treated as a return: you pay the outbound and return freight plus the 25% restocking fee.
• Final-sale items refused without damage are not refundable.
• Refusing a shipment because of visible damage is handled under our Freight Claims Policy at no cost to you.

Cancellations

• Free within 24 hours of ordering if the order has not yet been placed with the manufacturer.
• After that and before shipping, a 15% cancellation fee applies.
• Orders cannot be canceled once shipped, and custom or final-sale items cannot be canceled once ordered.

Defective products

Defects are handled under the manufacturer's warranty. We help coordinate the claim, and photos, video or the part may be required. Damage from misuse, improper installation or normal wear is not covered.

Damaged, missing or incorrect items

These must be noted on the delivery receipt and reported within 48 hours of delivery. See our Freight Claims Policy.

Contact: support@bbqsourcepro.com · (440) 537-7219