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Brand Specific Return Policy

American Made Grills | American Outdoor Grill | Fire Magic | Summerset | Wildfire Outdoor Living

You have 60 days from the date of delivery to request a return by completing a Return Merchandise Authorization (RMA) form. The form must be filled out completely and include photos of the item(s). Start your return here:
RMA Form

Return Guidelines
  • Approval Required: All returns must be approved by BBQ Source Pro before being sent back.
  • Condition: Items must be in new, unused, and re-sellable condition and returned in their original packaging.
  • Restocking Fee: A 20% restocking fee applies to all eligible returns.
  • Validity: Approved RMAs are valid for 60 days. If not returned within that period, the RMA will expire.
Special Cases

Damaged Items (Refused on Delivery):
If you refuse delivery due to damage, an RMA is not required. The carrier will return the product to BBQ Source Pro and initiate a freight claim. Please contact us immediately at support@bbqsourcepro.com so we can arrange a replacement or issue credit.

Manufacturer Warranties:
Some warranty claims may need to be handled directly with the manufacturer. In such cases, BBQ Source Pro will help coordinate and provide the RMA and required shipping documents.

Credits:
An RMA does not guarantee a credit. Credits are reviewed on a case-by-case basis. Items returned in damaged or unsellable condition will not be credited.

Non-Returnable Items
  • Special-order or custom items: Cannot be canceled or returned.
  • Obsolete or discontinued products: Not eligible for return.
  • Used products: Items that have been installed or burned are not returnable.
Important Notes

Returns must be shipped in a way that prevents damage. BBQ Source Pro is not responsible for items that arrive damaged.

Products returned in unsellable condition or after the 60-day RMA window will not be eligible for credit or a new RMA.


Arteflame

Returns & Exchanges
Any item can be returned within 14 days of purchase within these guidelines; New, unused, unassembled, and resalable items in their original unopened packaging are eligible for a refund less shipping costs. We can not accept any returns that have been used. When a returned item is not in its original condition, damaged, or missing parts, only partial refunds can be granted. We retain the right to charge a 20% refinishing fee on any returned item.

All returns/exchanges require a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the outside of the box. The cost to ship the product back to Arteflame will be paid by the customer. (Unless we made an error). In cases when there is a product exchange, the cost for shipping on any new product(s) is paid by the customer.

Shipping charges
Any products returned where shipping was included, “free” or discounted (Flat Rate) during purchase, the shipping cost will be deducted from the return refund or in the case of discounted (flat rate), the difference in shipping cost will be deducted from the return refund.  Any refused shipment or any cancelled orders that have already been shipped will be refunded minus the shipping charges.

If you need to return an item, email support@bbqsourcepro.com for your RMA number. After 14 days, Return Merchandise Authorization numbers will not be issued and returns will be accepted on a case by case basis and may be subject to a restocking fee.

Not sure if you got the right part?
We do our best to accurately list model numbers, parts and their correct dimensions. However, many times part numbers will change while model numbers remain the same. Feel free to ask us for help. If you are confident that your part will not work, we do offer returns and exchanges. Please read through the requirements to see if your return is eligible for a refund.

Please contact support@bbqsourcepro.com for return instructions.

Refunds
Refunds are automatically applied to your credit card or original method of payment. Shipping and Handling fees are non-refundable on all orders unless of course it is our mistake. Any orders that use a coupon or coupon code are final.

Exchanges
We will replace any item that somehow is defective or damaged due to our manufacturing or handling process at our discretion. If you need to exchange an item, send us an email at info@arteflame.com for exchange instructions.

Broil King & Broilmaster

Freight Receiving & Damage Policy

BBQ Source Pro is not responsible for delays, losses, or damages once the product leaves our facility.

Your signature on the Bill of Lading (BOL) or warehouse receipt constitutes full acceptance of the shipment "as is" and in good condition.

Important: Failing to inspect your delivery before signing the BOL can void your ability—and ours—to file a damage claim, even in cases of concealed damage. Once signed, all responsibility transfers to you.

Upon Delivery: Your Responsibilities

To protect your order and ensure eligibility for a freight claim, please follow these steps:

  1. Inspect all items as they are unloaded.
  2. Open all cartons and containers to check for concealed damage.
  3. Document any damage or shortages on the BOL before signing. Be sure to include:
    1. A detailed description of the issue
    2. The condition of the packaging

Do not let the driver rush you. Carriers must wait until you sign the BOL.

If Damage Is Found

Visible Damage:

  • Refuse the delivery.
  • Request a Return Authorization (RA) number from BBQ Source Pro.
  • The damaged shipment will be returned at no cost to you.

Concealed Damage:

  • Immediately photograph the item and packaging.
  • Keep all original packaging and do not move the item.
  • Contact BBQ Source Pro Inside Sales at 1-800-476-6164 to initiate a claim and request an inspection.

A damage report must be filed within 2 days of delivery.

Reporting concealed damage does not guarantee credit, but timely reporting increases your chances.

Merchandise Returns

  • No returns will be accepted without prior approval.
  • Authorized returns must be prepaid and are subject to a 15% restocking fee.
  • Return requests must be submitted within 30 days of purchase and must include a copy of the original invoice.
  • No returns are accepted on furnace or air conditioner parts.

Kokomo Grills

Buyer's Remorse

  • If you change your mind, you can return the item at your own expense.
  • Once we receive the item and confirm it's in original condition, a refund will be issued.

Damaged Item

  • If the item is damaged upon arrival, please contact us.

  • We will send you a return shipping label and issue a refund once the item is returned.

Kucht

Kucht will accept return requests for purchases within the first 60 days after the shipping Date. Shipping discrepancies or products that arrive damaged must be reported to Kucht Customer Support within 48 Hours of delivery in order to be eligible for a full refund.

Once a return request is approved, Kucht will send a Return Merchandise Authorization (RMA). From this time, the customer will have 15 calendar days to return the item to Kucht.

All merchandise returned to Kucht must be in original packaging with all original items (e.g., manuals, remotes, cables, etc.) that came in the box. Returns with missing or damaged items will result in a partial refund.

Products and or Part(s) must be returned in new condition, including: all components, manuals, registration cards, and original undamaged packaging.

After we receive and inspect the item(s), the refund will be processed, minus the original shipping cost.

Kucht won´t refund the original shipping cost in any case. The return shipping cost might be covered by Kucht depending on the situation, in which case, Kucht will send a Bill Of Lading and handle the shipping arrangements. There will not be refunds or compensations related to the shipping and handling of the products under any circumstances.

Returns without an RMA number will not be accepted and a credit will not be issued.

Additional shipping charges apply with shipments outside the 48 contiguous United States, expedited shipping and oversized items. These additional shipping charges, such as taxes, custom duties and fees are the responsibility of the purchaser.

For more detailed information about our Return Policy, please visit the following link: https://kucht.com/online/warranty/return-policy/

Le Griddle & Renaissance Cooking Systems

Your satisfaction is our priority. If we make an error on your order, we sincerely apologize—please contact us, and we will make it right.

Returns & Exchanges

Return Window:
Returns and exchanges are accepted within 30 days of shipment.

RMA Required:
Please contact us to obtain a Return Material Authorization (RMA) number before returning any items.

Return Conditions:

  • Items must be unused, uninstalled, in new condition, and returned in original packaging.
  • A 25% restocking fee applies to all returns.
  • All shipping costs (both outbound and return) are deducted from your refund unless the error was ours.
  • Customers are responsible for return shipping charges unless the return is due to our error.
Freight & Damaged Goods

Inspect Upon Delivery:
Always inspect your shipment upon arrival—preferably while the driver is present.

Missing Items:

  • Compare received items with the packing slip.
  • If items are missing, accept the shipment, note the discrepancy on the delivery receipt, and contact us immediately.

Visible Damage:

  • If you notice visible exterior damage:
    • You may request to open and inspect the package before signing.
    • If the driver refuses inspection, reject the shipment and contact us right away.
  • If contents are undamaged after inspection, accept the shipment and note any packaging damage on the receipt.

Concealed Damage:

  • If damage is discovered after delivery, report it within 3 days.
  • Take clear photos of the damaged item and the undamaged outer packaging.
  • Email the documentation to us promptly.

⚠️ Claims for concealed damage filed after 3 days may not be honored—please inspect packages carefully upon delivery.

Primo Ceramic Grills

Warranty Policy – (Product Defect) 

All product sold by BBQ Source Pro is subject to the manufacturers’ warranty policy. BBQ Source Pro does not assume or admit any liability for labor, damage,  or other claims arising from defective goods.  BBQ Source Pro will help facilitate the warranty process between the Customer and the Manufacturer.  A warranty form can be requested from BBQ Source Pro Customer Service Department.  Fill  out the warranty form to begin processing a claim and hold onto the product until a determination is made by the manufacturer.  Defective or damaged product should NOT be sent back to BBQ Source Pro without express authorization from the Warranty Returns Specialist.  If the Manufacturer decides that they need warranty product back for testing, they will issue a Return Material Authorization (RMA) and  the product will ship directly back to the Manufacturer.  

Shipping Damage

BBQ Source Pro makes every effort to prepare shipments for safe travel. All freight shipments must be thoroughly inspected by the consignee (the customer) upon arrival.  Inspection consists of confirming ownership (addressed and shipped to correct destination), confirming the count of all items shipped, and walking around the shipment, checking for dents, cracks, creases, holes, and any other sign of possible damage.  BBQ Source Pro provides pictures of how shipments are prepared for shipping along with packing slips to aid in the inspection process. 
 
Delivery to a job site or a homeowner constitutes delivery to the consignee and the inspection process remains the same.  If the consignee does not receive, inspect, or submit claims according to BBQ Source Pro written policy, the consignee is responsible for submitting the claim directly to the carrier.  If the Carrier will not let the consignee inspect the shipment, acknowledge damage, loss or allow the consignee to refuse the shipment, DO NOT SIGN ANYTHING and contact BBQ Source Pro immediately. 

Visible damages must be acknowledged at the point of delivery on the delivery receipt, or the shipment must be refused entirely.  Damage to the packaging & wrapping constitutes visible damage and warrants opening the packaging to inspect further.  

Contact BBQ Source Pro Customer Service Department with the tracking/PRO #, description of damaged goods, copy of the signed delivery receipt notating damage/exception, and photos of the damage.  Keep the damaged product in or with the original packaging material if possible.  While awaiting inspection by the carrier, the consignee must hold the damaged shipment and its contents in the same condition that they were delivered in. 

Concealed damage as a result of shipping must be disclosed to BBQ Source Pro within 48 Hours.  Contact BBQ Source Pro Customer Service Department with the order/invoice #, description and photos of the damaged goods along with photos of the packaging. BBQ Source Pro must prove packaging was intact when delivered in order to file a concealed damage claim.  

Return Policy 

All returns require return authorization and a Return Material Authorization (RMA) number.  If BBQ Source Pro is responsible for an order processing error, BBQ Source Pro will ship the replacement free of charge and take responsibility for the costs associated with return shipping.  The customer is expected to disclose order/shipment problems within 10 days.  The Customer should coordinate with BBQ Source Pro Customer Service Department, as quickly as possible, on all order processing errors in order to facilitate the return and reorder process. 

Nonstock, special order, and discontinued items are nonreturnable.  Return Authorization will only be approved, at BBQ Source Pro discretion, for stock product purchased in the past 45 days.  Approved returns will be issued credit at the invoiced cost less a 20% restock fee and return shipping.  All authorized returns will be inspected upon arrival and must be in sellable condition and packaged in the original packaging.  Due to its fragile nature, venting components are only returnable when palletized.  Returns will be denied credit for the following reasons, including but not limited to: product that has been opened, used or installed, repackaged, packaging abused, or missing/incomplete product. 

After receiving an RMA number from BBQ Source Pro customer service, the RMA number must be written on a separate piece of paper and taped to the return, do not write on the product or packaging.  The customer is expected to return the product in a timely manner, otherwise credit may be denied at BBQ Source Pro discretion.  The customer may request that BBQ Source Pro coordinate the return shipping.  If so, the customer will be responsible for the shipping costs and assumes all risk of any damage or loss that occurs on the return shipping.  An RMA can be requested from BBQ Source Pro customer service when receiving return authorization.

Tytus Grills

All new and unused products purchased may be returned in their original packaging within 30 days of receipt for a refund to the original form of payment. Original and return shipping costs are your responsibility and will not be refunded unless we shipped you an item in error.

If you are requesting a return or replacement due to defect or damage, please contact us for the warranty policy.

An RMA number is required to return any item to TYTUS. Please email BBQ Source Customer Support at support@bbqsourcepro.com to obtain an RMA number. The RMA number must be clearly written on the outside of the shipping package as well as listed on the packing slip on the inside of the package. Customer Support will provide you with a packing slip once the return has been approved.

Requirements to obtain an RMA number:

  1. Name
  2. Phone number
  3. Invoice or order confirmation number
  4. Proof of purchase (within the 30-day window) such as your receipt
  5. Photo of the product in its current state (in packaging or unboxed)
  6. Reason for return

Please include the following within the packing slip:

  1. Name
  2. Phone number
  3. A copy of the receipt or invoice
  4. RMA number (provide to you by our customer service team)

Shipping and Freight Charges
When the return is approved by TYTUS, TYTUS will provide a UPS or FedEx label for you to use. All you will need to do is call UPS or FedEx to schedule a pick-up. Please make sure the packaging is sufficient to prevent damage during transportation and you document (photograph) the product in its packaging before you schedule a pick-up. This will ensure that if there is any damage during transportation, we can expedite the returns process and work with the shipping carrier to handle the damage claim.

Processing
Refunds and replacement orders will be processed within 7 to 10 business days from the date a return is received into our facility and inspected. The amount credited will be the invoice amount (including taxes) less the original and return shipping cost, as applicable. Refunds will be issued in the same form as the original payment.

TYTUS reserves the right to refuse a refund on a returned item if:

  1. The return does not match the original item shipped to the customer.
  2. The returned item is missing parts or the original packaging.
  3. The returned item was damaged during the return shipment due to improper or insufficient packaging.
  4. The returned item has been used.
  5. The return item has been assembled in a way that would impede proper packaging for return shipping.

WPPO

You can return any product that is unused, in the original packaging, and within 60 days of receipt. It is important your return is treated with the utmost urgency so we may process a Return Merchandise Authorization (RMA) well in advance of the postmark deadlines.

To initiate a return, please connect support to request and include:

  • Your original order number(s)
  • The condition of your item(s)
  • The number of parcels that you would like to return
  • The reason for your return
  • The items you would like to return
  • A photograph of the unopened package(s)
  • Your name, address, email address and phone number
  • All returned items must be in new and unused condition, with all original packaging, all parts, assembly instructions, manuals, tags, and labels.

Will there be a cost for my return?

All returns have a 10% restocking fee, and the customer is responsible for the shipping cost back to WPPO LLC. There will not be credit given for shipping.

There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60-day grace period, minus the 10% restocking fee.

If you are returning a WPPO LLC product from outside of the USA, the shipping cost will be deducted from your refund. We will let you know when you contact support.