Brand Specific Return Policy

⚠️ IMPORTANT

To qualify for a return, items must be in the same condition as received: unused, uninstalled, with all tags attached, and in their original packaging. Custom-made, special-order and made-to-order products are non-returnable and non-refundable. Items damaged during freight shipping are handled under our freight claims policy.

All Brands (except those listed below)

You have 30 days from the date of delivery to request a return. Contact us at support@bbqsourcepro.com to request a Return Merchandise Authorization (RMA) before sending anything back.

Return Guidelines

Approval required: All returns must be approved by BBQ Source Pro and include an RMA. Items returned without approval may be refused or sent back at the customer's expense.
Condition: Items must be new, unused, uninstalled, and in their original, undamaged packaging with all parts and manuals.
Restocking fee: A 25% restocking fee applies to all approved returns.
Shipping: The customer pays all return shipping costs and is responsible for arranging the return shipment. If the order shipped free, the actual outbound shipping cost is deducted from the refund.
Inspection & credit: Credits are issued only after the returned item has been received and inspected. Items returned damaged, incomplete or in unsellable condition will not be credited.
RMA validity: Approved RMAs are valid for 30 days.

Non-Returnable Items

Custom, special-order or made-to-order items: cannot be canceled or returned.
Used or installed products: items that have been installed, burned or altered.
Obsolete or discontinued products.

Defects & Warranty

Defects in materials or workmanship are covered under the manufacturer's warranty. BBQ Source Pro will help coordinate warranty claims with the manufacturer. Photos, videos or the part itself may be requested to verify a defect.

Meadow Creek | Cotton Gin Smokers | Old Country BBQ Pits | Tribal Fire Grills

These products are custom-made or built to order and are final sale. They cannot be canceled, returned, exchanged or refunded, except for manufacturer defects or shipping damage.

Shipping damage: inspect your delivery before signing, note any damage on the delivery receipt, and report it to us within 48 hours of delivery.
Defects: covered under the manufacturer's warranty. Contact us and we will coordinate with the manufacturer.

Freight Damage

Please inspect all shipments immediately upon delivery. Do not sign the Bill of Lading without noting "Upon Final Inspection," take clear photos of any damage, keep all packaging, and contact us at support@bbqsourcepro.com within 48 hours. See our Freight Claims Policy for details.