Shipping Policy

Last updated: October 10, 2026

Most of what we sell is large, heavy, and shipped directly from the manufacturer or an authorized distributor. Here’s what to expect from checkout to delivery day. Questions? Call or text (440) 537-7219, Mon–Fri, 8 AM–5 PM ET.

Where we ship

• We ship to the contiguous United States (the lower 48).
• Alaska and Hawaii: shipping is quoted after purchase, and we’ll contact you with the rate before your order is finalized.

Shipping cost

• Most brands ship free to the contiguous U.S. (orders under $50 have a $20 flat rate).
• WPPO and SmokinTex: shipping is calculated at checkout based on your order total.
• Cotton Gin Smokers: $150 flat-rate freight.
• Meadow Creek: freight is quoted after purchase. We’ll contact you with the rate for your approval before your order is finalized.

Your exact shipping cost is always shown at checkout or confirmed with you before your order is finalized. No surprise fees.

Processing and lead times

• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• Lead times vary by brand and product. In-stock items typically deliver in 5–10 business days after they ship.
• Made-to-order products (such as Meadow Creek, Cotton Gin Smokers, and Tribal Fire) have longer production lead times.
• Popular items can sell out quickly. If something you order is temporarily out of stock, we’ll confirm the expected timeline with you.

How it ships

• Smaller items ship by parcel carrier.
• Larger items ship by freight truck. Freight deliveries usually require an appointment and someone present to sign.
• You’ll receive tracking information once your order ships.

If something arrives damaged

Freight carriers require damage to be documented at delivery, so please:

• Inspect the shipment before signing, and sign “Upon Final Inspection.”
• Note any damage or missing items on the delivery receipt and take photos.
• Contact us within 48 hours of delivery.

We’ll work with the carrier and manufacturer to make it right. See our Freight Claims guide for the full checklist.

Returns

Return terms vary by manufacturer. See our Brand-Specific Return Policy for details.

Contact

Email support@bbqsourcepro.com or call or text (440) 537-7219.