General Information
Expand your cooking capacity and versatility with the Primo Extension Rack, designed to seamlessly attach to your existing Primo cooking grates. Perfect for large gatherings or cooking a variety of foods simultaneously, this rack creates additional space, allowing you to efficiently manage multiple dishes at once.
By combining multiple extension racks, you can build up to a four-tier cooking system, transforming your Primo grill into a multi-level powerhouse. This setup lets you create distinct grilling zones—such as a high-heat searing area on one side and a low-and-slow indirect cooking zone on the other—giving you greater control and flexibility.
For maximum coverage, purchase two extension racks (one for each half of your grill) to unlock four separate cooking zones, significantly reducing cooking time and enhancing your outdoor grilling experience.
About Primo Ceramic Grills
Primo is the Only Ceramic Grill Made in the USA. 4 out of 5 Americans prefer products made in the USA*, so it’s easy to see why Primo is one of the most popular grills over its imported counterparts.
Patented Oval Design. The unique oval shape offers exceptional cooking efficiency and true two zone cooking. Two distinct cooking zones allows you to grill and roast simultaneously. Round ceramic grill companies can make the claim, but Primo is the only one that delivers.
Grill, Bake, Roast, or Smoke All on the Same “Grill”. Primo ceramic grills work like a grill, an oven, a roaster, and a smoker. Simply choose a cooking configuration to meet your needs and cook any recipe...from steaks to bread to beef brisket.
Primo Offers Amazing Flavor. The combination of the ceramic shell and 100% natural lump charcoal creates juicier food and true wood-fired flavor. Enjoy mouthwatering and delicious food that gas and metal grills just can’t offer.
Documentation Downloads
Product Brochure
Quick Start Guide
Starter Guide
Return & Refund Policy
You have 60 days from the date of delivery to request a return by completing a Return Merchandise Authorization (RMA) form. The form must be filled out completely and include photos of the item(s).
Return Guidelines
- Approval Required: All returns must be approved by BBQ Source Pro before being sent back.
- Condition: Items must be in new, unused, and re-sellable condition and returned in their original packaging.
- Restocking Fee: A 20% restocking fee applies to all eligible returns.
- Validity: Approved RMAs are valid for 60 days. If not returned within that period, the RMA will expire.
Special Cases
Damaged Items (Refused on Delivery):
If you refuse delivery due to damage, an RMA is not required. The carrier will return the product to BBQ Source Pro and initiate a freight claim. Please contact us immediately at support@bbqsourcepro.com so we can arrange a replacement or issue credit.
Manufacturer Warranties:
Some warranty claims may need to be handled directly with the manufacturer. In such cases, BBQ Source Pro will help coordinate and provide the RMA and required shipping documents.
Credits:
An RMA does not guarantee a credit. Credits are reviewed on a case-by-case basis. Items returned in damaged or unsellable condition will not be credited.
Non-Returnable Items
- Special-order or custom items: Cannot be canceled or returned.
- Obsolete or discontinued products: Not eligible for return.
- Used products: Items that have been installed or burned are not returnable.
Important Notes
Returns must be shipped in a way that prevents damage. BBQ Source Pro is not responsible for items that arrive damaged.
Products returned in unsellable condition or after the 60-day RMA window will not be eligible for credit or a new RMA.
Questions?
Reach out to us at support@bbqsourcepro.com — we're here to help.