Primo Oval XXL 500 Ceramic Kamado Charcoal Grill Head

You have 60 days from the date of delivery to request a return. All returns must be pre-approved, unused, and in their original packaging, and are subject to a 20% restocking fee. Return shipping arrangements and cost is the customer’s responsibility. Custom, used, or discontinued items are non-returnable, and credits are issued only after the returned item has been received and inspected.

We recommend reviewing the full return policy before completing your purchase.

By placing an order, you confirm that you have read, understood, and agree to the terms of both the applicable brand-specific return policy and our general return policy.

Click here to view the return policies.

Primo ceramic components are covered by a Limited Lifetime Warranty with an additional 20-year guarantee for original owners. Metal parts (excluding cast iron) are covered for 5 years, while cast iron parts, valves, knobs, and other accessories are warrantied for 1 year. Thermometers and felt gaskets carry a 30-day warranty. Coverage is limited to repair or replacement of parts determined by Primo to be defective under normal use. Labor and shipping are not included.

For full warranty terms and conditions, please consult the manufacturer’s manual.

Primo Oval XXL 500 Spec Sheet
Owner's Manual
Product Brochure
Quick Start Guide
Starter Guide